The return policy is intended to assist customers who purchased from saflonusa.com. If you purchased your Saflon product from an other e-retail or stores the return process should follow from the store you made purchase.
We want you to be completely satisfied from our products. if any reason you are not satisfied with your purchase you may return your unused, sellable condition merchandise within 30 days of purchase*. Shipping costs are not refundable and you must pay for return shipping. The return policy is valid on purchases of unused merchandise made directly at saflonusa.com.
To request a Return Authorization, please contact us by clicking here we will get back to you in 1-3 business days. Please specify your order number and return reason. You must have a valid receipt or proof of purchase.
All returns require a Return Authorization and tracking.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If the item returned is not unused, sellable and in original packaging you may not receive full refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
*Only regular priced items may be refunded, sale items cannot be refunded.